Train Delays & Cancellations

Japan trains are famously punctual, but delays do happen — here is exactly what to do.

🚨 If Your Train Is Delayed

1
Check the displays
Station screens show delay duration in Japanese and sometimes English. Look for 遅延 (chien = delay) or 運休 (unkyu = cancelled).
2
Check the JR or Metro app/website
JR East, Tokyo Metro, and most lines have English-language service status pages. Google "JR East service information".
3
Look for 振替輸送 signs
振替輸送 (furikae yuso = replacement transport) signs appear during major delays. This means you can ride competing lines for FREE with your ticket.
4
Ask at the ticket gate
Station staff can help route you. Show them your destination on your phone map. They're used to helping tourists.
5
Get a 遅延証明書 (delay certificate)
If you need proof of delay for work or an appointment, ask for a 遅延証明書 at any station office. It's free.

🚌 Replacement Transport (振替輸送)

During major disruptions, rail companies activate 振替輸送 — you can ride other rail companies' lines for free using your original ticket or IC card.

✅ Show your ticket at the alternative line's entrance
✅ IC card users: tell staff at the gate you're using 振替輸送
✅ Signs will be posted in Japanese — look for 振替輸送 with arrows
⚠️ Does NOT work with IC cards automatically — you must show it to staff

💴 Getting a Refund

Paper Ticket Refunds

If your train is cancelled, take your ticket to any ticket window (みどりの窓口). You'll get a full refund with no cancellation fee.

IC Card

If you tapped in but couldn't complete your journey, go to the station office and explain. Staff can reverse the fare deduction.

📱 Useful Apps for Real-Time Train Status

Google Maps

Shows real-time disruptions and alternative routes

Jorudan (乗換案内)

Japanese transit app with delay information

JR East App

Official JR East service status

Tokyo Metro App

Real-time Tokyo subway service updates

💡 Delay Certificate at the Airport: If a train delay causes you to miss your flight, get a 遅延証明書 immediately. Airlines and travel insurance companies may use this to waive rebooking fees.